IT Service Management

Service is key delivering business success, especially in today’s digital economy. Managing highly distributed assets and software licences represents an increasing challenge, as does the task of mapping them to contracts, owners, users, business services and costs. Whilst the benefits of building and maintaining a federated configuration management data base (CMDB) are widely recognised; it is not always easy to develop a cost-justifiable systems and process strategy that delivers a return on investment. This is where a&o can help.

We provide tools and business applications that provide end-to-end management of business processes and the underlying IT infrastructure. Monitoring availability and reporting service level achievement; automating procurement processes and service charge-back; managing contracts and controlling change and release procedures.

Our professional services offerings also help our clients to map, design and deploy ITSM strategies and solutions that align their IT and business objectives to deliver superior business value. Our methodologies deliver a proven, transparent and consistent approach that link seamlessly into the ITIL framework, but with the flexibility to accommodate the nuances unique to every business.